Chewy

Chewy is an American online retailer of pet food and other pet-related products. The company was founded in 2011 by Ryan Cohen and Michael Day, with the goal of providing pet owners with an easy and convenient way to shop for their furry friends. Since then, Chewy has grown to become one of the largest online pet retailers in the world, with millions of satisfied customers and a vast selection of pet products.

Chewy’s mission is to become the most trusted and convenient online destination for pet parents. The company offers a wide selection of products, including pet food, treats, toys, and accessories, from over 2,000 brands. In addition to selling pet products, Chewy also offers a range of services to help pet owners keep their furry friends healthy and happy.

One of Chewy’s most popular features is its Autoship program. This program allows pet owners to set up recurring shipments of their pet’s favorite products, ensuring that they never run out of food or other essentials. Autoship subscribers receive a discount on their orders, making it a convenient and cost-effective way to keep their pets well-stocked.

Chewy also offers a range of resources to help pet owners make informed decisions about their pets’ health and well-being. The Chewy blog features articles and advice from veterinarians, trainers, and other experts, covering topics like nutrition, behavior, and training. Additionally, Chewy’s customer service team is available 24/7 to answer questions and provide guidance on product selection and pet care.

Chewy’s success is due in part to its commitment to customer service. The company prides itself on providing fast and free shipping, with orders typically arriving within 1-2 days. Chewy also offers a 100% satisfaction guarantee, allowing customers to return products for any reason within 365 days of purchase. This commitment to customer satisfaction has earned Chewy a loyal following of pet owners who appreciate the company’s convenient and reliable service.

In 2017, Chewy was acquired by retail giant PetSmart, further solidifying its position as a major player in the pet industry. Despite the acquisition, Chewy has continued to operate independently, with Cohen remaining as CEO.

In 2020, the company reported net sales of $7.15 billion, a testament to its popularity among pet owners. The company has also received numerous awards and accolades, including being named one of the 100 Best Companies to Work For by Fortune magazine.

In conclusion, Chewy is an online retailer of pet food and supplies that has become a popular destination for pet owners looking for convenience and quality. With its vast selection of products, Autoship program, and commitment to customer service, Chewy has earned a reputation as a trusted and reliable source for pet-related needs. Whether you’re a first-time pet owner or a seasoned pro, Chewy offers the products and resources you need to keep your furry friend healthy and happy.